This notice describes our privacy policy
By visiting 12stepjewelry.com, you are accepting the practices described in this Privacy Notice. Failure to read this notice represents agreement.
Our Contact Details
ATG Diamond Outlet Ltd. is registered name of 12stepjewelry.com.
Registered Address
ATG Diamond Outlet Ltd.
100 Sheldon Drive, Unit 27
Cambridge, ON
CANADA
N1R7S7
Contact Details
contacting us here.
Telephone: 1-888-645-0508
You can read more about contacting us here.
Paying for your Jewelry
Please note that 12stepjewelry.com actively undertakes measures to prevent fraud taking place on our website. All information from our site is encrypted and is used to process payments with payment processing partners.
All purchases from this site will appear on your statement as "ATG Diamond Outlet Inc."
All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted in SSL encryption and is not disclosed to any other company.
12stepjewelry.com charges GST on all orders in Canada, and HST in Ontario. For all purchases outside of Canada, the purchaser will be responsible for duty, brokerage fees or local state taxes.
We will inform you of the expected arrival date of your order before deducting any sums of money from your credit card. Please be aware that full payment will be taken from your card when we have accepted your order and it is ready to be shipped, this payment will show on your statements as ATG Diamond Outlet Ltd.
Credit Card Information
All credit card related data will be handled confidentially and not be used for any other purpose or divulged to any other parties not connected to this transaction.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly.
Confidentiality Promise
Information gathered during the purchase process will only be used by 12stepjewelry.com to fulfill the terms of the order. All information will be securely stored if needed to complete the order and will never be shared with a third party. 12stepjewelry.com will only hold the information for as long as it is necessary to fulfill the contract.
Fulfilling Your Order
We aim to send all jewelry within 24 hours of receipt of the order and whenever possible we will send your order in the next available mail out (Monday - Friday). We are confident that we can fulfill the majority of our orders within 5 - 7 working days. If you need to know the expected delivery date of an item, please call or email us. We will also work hard to meet any special delivery requirements you may have.
However in some cases when we are tailoring the jewelry to your requirements or where we are having to manufacture or import the jewelry there could be a delay of several weeks.
We will, of course, inform you of the expected arrival date of your order before deducting any sums of money from your credit or debit card. Please be aware that full payment will be taken from your card when we have accepted your order and it is ready to be shipped, this payment will show on your statements as ATG Diamond Outlet Inc.
After you have placed your order we will verify your credit card details and process your order. You will be sent a confirmation email.
Please keep the email in a safe place as it will contain your order number and you should quote this number when you contact us here at 12stepjewelry.com. We recommend that you print and retain a copy of the order confirmation.
Once the jewelry has been dispatched from our offices you will be sent a further email notifying you of how to track your order and when you should expect delivery to occur.
If at anytime you need to contact us please email us: info@12stepjewelry.com, alternatively you can call us: 1-888-645-0508 or write to us at
12 Step Jewelry
100 Sheldon Drive
Unit 27
Cambridge, ON
N1R7S7
CANADA
You can read our shipping & returns policies in full here
Delivery Of Your Jewellery -
We ship our jewelry with Canada Post. The method and time frame are up to the customer, as we offer both an economy rate and expedited. All gold orders will be shipped expedited, as these must have a tracking number.
Images
Photographs are for illustration only. Actual products may vary slightly.
Refunds and Returns
Please see our refunds and returns police here.
If an item is cheaper than when you purchased it we will not allow you to return the jewelry and re-order the same item within 30 days. We are of course happy to discuss any individual issues about this with you.
IMPORTANT NOTE ABOUT RINGS:
We are always happy to accept returns on unworn Ladies Rings between the sizes 6 and 9 and Men's Rings between the sizes of 9 and 12 W. If you order the wrong ring size we are happy to modify your ring to the correct size for only $15 plus the cost of shipping.
All eternity bands and rings outside of these sizes are special orders and have been made especially for you and as such are not refundable or exchangeable.
We will firstly, of course, confirm that this is acceptable with you when we receive your order and before we take full payment.
You can read a full account of our returns and refunds policies here.
Reaching Us
If you need to reach us, please email us contact us here.
For all contact information, please see our contact us page for information.
Our Response To You Inquiries
We aim to answer all customer inquiries within 2 (working) hours and within a maximum of 2 days. Our offices are not open on weekends or Canadian holidays.
Electronic Communications
When you visit 12stepjewelry.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of 12stepjewelry.com or its content suppliers and protected by Canadian and International copyright law. The compilation of all content on this site is the exclusive property of 12stepjewelry.com and protected by Canadian and International copyright law.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. 12stepjewelry.com does not sell to children. If you are under 18, you may use 12stepjewelry.com only with the involvement of a parent or guardian. 12stepjewelry.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Copyright Complaints
12stepjewelry.com respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
Risk Of Loss
All items purchased from 12stepjewelry.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Pricing
Prices stated on 12stepjewelry.com are by default in American Dollars (USD) and are based on fluctuating metal prices. We endeavour to keep prices constant levels but we reserve the right to change prices at any time when the need arises. Once an item has been purchased and we have received payment for it we will always honour the price quoted. In the event of a pricing error we will endeavour to honour the cheapest price but do reserve the right to cancel any order which would be uneconomic or where the price has been abused.
Product Descriptions
12stepjewelry.com attempts to be as accurate as possible. Products are often supplied with metal and diamond weights where appropriate. Unless stated these are guides only and can vary by a few percent. Images do not necessarily represent an item's true size and as such dimensions are supplied when the data is available. 12stepjewelry.com does not warrant that product descriptions or other content of this site is without error but we endeavour to ensure all information is correct and up to date. If you have any queries regarding any product or content of the site please contact us. If a product offered by 12stepjewelry.com itself is not as described to an unsatisfactory level, your sole remedy is to return it in unused condition and we will arrange refund or replacement.
Applicable Law
By visiting 12stepjewelry.com, you agree that the laws of Canada, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and 12stepjewelry.com.
